Hedges Direct Plant Guarantee

Hedges Direct always supplies quality plants, however we know that sometimes plants have a mind of their own. With the Hedges Direct Green Guarantee, we've got you covered. Our 12-month guarantee is our 100% promise to you, that if any plants fail within 12 months, we will replace them, when the guarantee conditions are met.

To qualify for the 12 month plant guarantee, you need to do the following:

 
Step1 - Plant using Rootgrow and a secondary plant feed

With many years' experience, we have found that when planting with the below tried and tested products, plant failure rates drop significantly. To give your plants the best start in their new home and to help prevent failures we recommend planting with Rootgrow and a further general feed and fertiliser.

• Rootgrow Mycorrhizal Fungi is ideal for application during planting, and we advise using it for all planting projects to ensure a well-established root system, better drought tolerance, healthier plant growth and superior establishment.
• Bonemeal is a slow release fertiliser that can be used at the time of planting and seasonally to improve the quality of the soil.
• AfterPlant Evergreen Bio-Active Fertiliser is for use specifically with evergreen plants after planting to encourage lush and healthy growth. It complements the use of Rootgrow as a planting aid helping to strengthen and nourish the plants.
• Seaweed Bio-Stimulant is ideal for any plant type. When used in conjunction with Rootgrow, the liquid seaweed can speed up the mycorrhizal fungi colonisation by up to 60% creating a highly efficient root support process to promote healthy root development and establishment.

Step 2 - Prepare your planting area before you begin

Make sure you weed the planting area beforehand and continue to weed during the first few years of establishment.

Step 3 - Immediate and ongoing care for your plants 

If your local area is prone to rabbits and/or windy conditions, consider planting with rabbit guards and stakes to keep them protected. (Applies mainly to deciduous bare roots)

While they are young and just establishing themselves, plants (and hedging plants are no exception) require regular watering. Water generously during planting and throughout dry periods. Direct water to the base of the plants and do not water foliage during very hot and sunny weather, otherwise water can burn the leaves as it evaporates. In hot weather it's best to water first thing in the morning or last thing at night.

Light rain may not provide enough water. Sometimes it's not enough to reach the roots, so your plants may still need watering. It's always best to check.

In case of extreme cold weather we would recommend laying a fleece bag or any breathable material over plants that have been newly planted. Just be sure to remove it once the temperatures rise to prevent suffocating your plants.

Our Advice section features more details planting and growing advice.

 We're passionate about hedges and part of that is ensuring we only source and despatch the best quality.

We regularly visit our growing sites to check on the progress, health and growth of our stock. All our growers work strictly to the regulations governing the horticultural industry and have many years' growing experience expertly cultivating plants to their best potential.

When a delivery arrives at our nursery, a member of our quality team will inspect all of the plants to ensure that they meet our high-quality standard. Once the plants have been checked, our teams will find them an appropriate place on our nursery to keep them in the best condition. Depending on the species and the time of year, this will be in our polytunnels, in a sheltered bay or barn or out in our fields.

During their stay at our nursery, all plants are cared for by our dedicated plant care and maintenance team. This includes appropriate watering, feeding, pruning, frost protection and general plant maintenance including pest and disease control. Our plants are therefore in peak condition before being picked for your order.

If you have plants that look to be failing, or have failed, please contact our Customer Care team on 01257 447 522 . Our knowledgeable team will help diagnose any issues, advise on potential treatment to aide plant recovery or confirm if failure is likely and will then help to organise replacements.

To help us to help you we ask that you provide the following information:

• Your original Order Number and delivery postcode
• Your full name and contact telephone number
• Clear photos of the plants in their planting area and a close-up image of the affected plant. (Send to [email protected]) 

Once we have reviewed the photos, we will advise on next steps. Any plants confirmed to have failed we will replace. Replacements are provided on the honest assurance that they have been planted and cared for according to our top tip recommendations. This enables us to ensure that the conditions were optimal for the plants to thrive. In the event of a replacement, all we ask is that you cover the delivery costs.

*Please note the guarantee will replace failed plants from your original order like for like,  but if these also fail we will not replace as it may be down to soil or environmental conditions beyond our control. We do not offer refunds under our guarantee.